Privacy Statement

About This Statement

This Privacy Statement explains how TradesBiz.com.au (ABN: [INSERT ABN]) collects, uses, discloses, and manages personal information when you interact with our website at www.tradesbiz.com.au, our applications, and associated services (collectively, the "Platform").

By using the Platform, you consent to the practices described in this Statement. If you do not agree, please discontinue use of the Platform.

This Statement should be read together with our Terms and Conditions.

Information We Collect

We may collect and hold the following categories of personal information:

How We Collect It

We collect information:

• Directly from you — when you register, create a listing, submit a form, or contact us;
• Automatically — via cookies, log files, and analytics tools when you use the Platform;
• From third parties — including payment processors, social media platforms (where you connect an account), and verification services;
• From other users — such as reviews or reports submitted about your business.

How We Use Your Information

We use your personal information to:

• Operate, maintain, and improve the Platform;
• Display your business listing to potential customers;
• Deliver customer enquiries and leads to Tradespeople;
• Process payments and manage subscriptions;
• Send service updates, invoices, and important notices;
• Send marketing communications where you have opted in (you may opt out at any time);
• Verify account details and prevent fraud;
• Comply with legal obligations;
• Analyse usage patterns to improve our services.

Disclosure to Third Parties

We may share your personal information with:

• Service Providers — cloud hosting, payment processors, email delivery, analytics, and CRM providers engaged by us to operate the Platform;
• Other Users — your public listing information (name, trade, location, contact details) is visible to all Platform users and visitors;
• Business Transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity;
• Regulators & Law Enforcement — where required by Australian law, court order, or to protect the rights or safety of persons.

We do not sell your personal information to third parties for their own marketing purposes.

Overseas Transfers

Some of our service providers may store or process data in countries outside Australia, including the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.

By using the Platform, you consent to potential overseas transfers as described above.

Cookies & Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session;
• Remember your preferences;
• Measure Platform traffic and performance (e.g. Google Analytics);
• Deliver relevant advertising (where applicable).

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Platform.

Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for data in transit;
• Encrypted storage for sensitive data at rest;
• Role-based access controls for staff;
• Regular security assessments and updates.

No internet transmission or storage system is 100% secure. If you believe your information may have been compromised, please contact us immediately at privacy@tradesbiz.com.au.

Your Rights & Choices

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

Children's Privacy

The Platform is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us without parental consent, please contact us and we will promptly remove it.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Statement, or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Account data is generally retained for the duration of the account and for 7 years thereafter for tax and legal compliance purposes.

Changes to This Statement

We may update this Privacy Statement from time to time. We will post the revised Statement on this page with an updated "Last Updated" date. For material changes, we will notify registered users by email. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Statement.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at privacy@tradesbiz.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

Contact Us

For privacy enquiries, access or correction requests, or to exercise any of your rights, please contact our Privacy Officer: